> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gosendwhale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help and contact the SendWhale support team now

> Find answers, submit a workspace-specific support request, or email the SendWhale team directly to resolve issues during private beta.

SendWhale offers a support page and direct email contact to help you resolve issues and get answers during the private beta. The fastest way to reach the team is through the support page at [gosendwhale.com/support](https://www.gosendwhale.com/support), which provides an authenticated request form as well as answers to common questions.

## The support page

Visit [gosendwhale.com/support](https://www.gosendwhale.com/support) to:

* Browse common answers and guidance relevant to your situation
* Submit a workspace-specific support request if you are signed in
* Review your own recent support messages

The support page is available to all signed-in SendWhale users.

## Submitting a support request

<Steps>
  <Step title="Sign in to your account">
    Go to [gosendwhale.com/login](https://www.gosendwhale.com/login) and sign in. Authenticated requests are automatically linked to your workspace, which helps the support team investigate faster.
  </Step>

  <Step title="Go to the support page">
    Navigate to [gosendwhale.com/support](https://www.gosendwhale.com/support).
  </Step>

  <Step title="Fill in the request form">
    Describe your issue in detail. Include:

    * Your **workspace name or ID**
    * Any **error messages** you see (copy them exactly)
    * **Steps to reproduce** the problem
    * What you expected to happen versus what actually happened
  </Step>

  <Step title="Submit the request">
    Submit the form. Keep a copy of your submitted message in case you need to follow up with the support team.
  </Step>
</Steps>

## Viewing past requests

After submitting, you can find your recent support messages on the [/support](https://www.gosendwhale.com/support) page. Requests are private to you and visible only to SendWhale platform admins — other workspace members cannot see your support history.

## Contact by email

If you do not have a SendWhale account or cannot access your workspace, contact the team directly at [support@gosendwhale.com](mailto:support@gosendwhale.com).

<Note>
  The contact form on the support page opens an **email draft in your default email client** — it does not submit automatically. You must send the email yourself after the draft opens.
</Note>

## What to include in your message

Whether you use the support form or email directly, providing the right context helps the team respond more effectively:

* A clear description of the issue
* Your workspace name or ID
* The exact error message (if any)
* Steps that reproduce the problem
* What you expected to happen

<Info>
  During private beta, SendWhale does not commit to a specific response time SLA, automatic acknowledgements, threaded replies, or a formal ticket status system. The team responds on a best-effort basis and will follow up as soon as possible.
</Info>


## Related topics

- [Secure your SendWhale account, sessions, and credentials](/settings/security.md)
- [Reset your SendWhale password using a recovery link](/accounts/password-reset.md)
- [SendWhale workspaces: manage brands and team access](/workspaces/overview.md)
- [SendWhale quickstart: build your first email campaign](/quickstart.md)
- [SendWhale five-step onboarding: set up your workspace](/accounts/onboarding.md)


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