The support page
Visit gosendwhale.com/support to:- Browse common answers and guidance relevant to your situation
- Submit a workspace-specific support request if you are signed in
- Review your own recent support messages
Submitting a support request
1
Sign in to your account
Go to gosendwhale.com/login and sign in. Authenticated requests are automatically linked to your workspace, which helps the support team investigate faster.
2
Go to the support page
Navigate to gosendwhale.com/support.
3
Fill in the request form
Describe your issue in detail. Include:
- Your workspace name or ID
- Any error messages you see (copy them exactly)
- Steps to reproduce the problem
- What you expected to happen versus what actually happened
4
Submit the request
Submit the form. Keep a copy of your submitted message in case you need to follow up with the support team.
Viewing past requests
After submitting, you can find your recent support messages on the /support page. Requests are private to you and visible only to SendWhale platform admins — other workspace members cannot see your support history.Contact by email
If you do not have a SendWhale account or cannot access your workspace, contact the team directly at support@gosendwhale.com.The contact form on the support page opens an email draft in your default email client — it does not submit automatically. You must send the email yourself after the draft opens.
What to include in your message
Whether you use the support form or email directly, providing the right context helps the team respond more effectively:- A clear description of the issue
- Your workspace name or ID
- The exact error message (if any)
- Steps that reproduce the problem
- What you expected to happen
During private beta, SendWhale does not commit to a specific response time SLA, automatic acknowledgements, threaded replies, or a formal ticket status system. The team responds on a best-effort basis and will follow up as soon as possible.